Product Information

Where can I buy Byron Bay Suncare?

Byron Bay Suncare is available online via our webshop and on bol.com. You can also find our products at various surf and beach shops in the Netherlands. In Belgium, our products are available at Colruyt and via drukkemamas.be. In the UK, you can find us at Superdrug. 

Internationally, Byron Bay Suncare is available at selected stores across countries such as Italy, Spain, Portugal, Dubai, Germany, Malta, France, Slovenia, Curaçao, Cyprus and Estonia. 

 

Is Byron Bay Suncare tested on animals?

No, at Byron Bay Suncare, we are committed to producing our products ethically, following the regulations of the European Union. Therefore, all our safety and efficacy tests are conducted on human volunteers, in accordance with strict industry standards and EU guidelines. No animal testing is conducted or contracted for our products. Additionally, our products are vegan.

 

Orders & Shipping

What payment options are available on your website?

We offer a wide range of secure payment options on our (Shopify) website. We accept payments through popular methods like iDeal, PayPal, Apple Pay, and Google Pay. But you can also pay with credit cards such as Visa, Mastercard, and American Express.

To which countries do you ship?

Orders will only be shipped to street addresses within the following countries: Netherlands, Belgium, Germany, Luxembourg, Austria, France, Monaco, Italy, Portugal, Spain, Estonia, Latvia, Lithuania, Hungary, Croatia, Poland, Romania, Slovenia, Slovakia, Czech Republic, Sweden, Cyprus, Greece, Malta, Bulgaria, and Finland.

What are the shipping costs?

Country	Shipping costs per order	Free shipping from
Netherlands	€ 5,95	€ 35
Belgium	€ 5,95	€ 35
Germany	€ 5,95	€ 35
Luxembourg	€ 15	€ 100
Austria	€ 15	€ 100
France	€ 15	€ 100
Monaco	€ 15	€ 100
Italy	€ 15	€ 100
Portugal	€ 15	€ 100
Spain	€ 15	€ 100
Denmark	€ 15	€ 100
Estonia	€ 20	€ 100
Latvia	€ 20	€ 100
Lithuania	€ 20	€ 100
Hungary	€ 20	€ 100
Croatia	€ 20	€ 100
Poland	€ 20	€ 100
Slovakia	€ 20	€ 100
Czech Republic	€ 20	€ 100
Sweden	€ 20	€ 100
Finland	€ 20	€ 100
Slovenia	€ 25	€ 100
Romania	€ 25	€ 100
Cyprus	€ 25	€ 100
Greece	€ 25	€ 100
Malta	€ 25	€ 100
Norway	€ 25	€ 100
Switzerland	€ 25	€ 100
Albania	€ 25	€ 100
Andorra	€ 25	€ 100
Moldova	€ 25	€ 100
Ukraine	€ 25	€ 100
Turkey	€ 25	€ 100
Bulgaria	€ 35	€ 100
Morocco	€ 35	€ 100

 

Can I modify or cancel my order?

If you wish to make changes or cancel your order, please contact us as soon as possible at info@caresse-cosmetics.nl to discuss the options. Please note that we are unable to make any changes or cancel orders once they have been shipped.

How long does it take to receive my order?

We aim to ship your order within 1-2 business days after placement. Shipping is handled by GLS, and delivery times may vary by country.

Can I return the order?

You are welcome to return the product within 14 days of receiving it (the product must be unused). You can do this by sending an email to info@caresse-cosmetics.nl. Once you have received confirmation from us, you must return the product within 14 days. Upon receiving the product, we will refund the full purchase amount within 7 working days. The cost of return shipping is at your expense.