Caresse Cosmetics BV offers services and products through its websites (including, during which your personal data, also known as personal information, is processed. This Privacy Policy describes how your personal information is collected, used, and shared.

When you visit our website, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. The website uses cookies to help keep track of items you put into your shopping cart including when you have abandoned your cart. Additionally, as you browse our website, we collect information about the individual web pages or products that you view, what websites or search terms referred you to our website, and information about how you interact with our website. We refer to this automatically collected information as “Device Information”.


We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier.
- “Log files” track actions occurring on our website, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse our website.

Additionally, when you make a purchase or attempt to make a purchase through our website, we collect certain information from you, including your name, address details, phone number, email address, payment information, purchase history and other personal data actively provided to us, for example, information provided in correspondence (both verbal and written). We refer to this information as “Order Information”.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

According to privacy legislation, we may only use your data if there is a legal basis. We use the Order Information that we collect generally to fulfill any orders placed through our website (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our website (for example, by generating analytics about how our customers browse and interact with our website, and to assess the success of our marketing and advertising campaigns).

Caresse Cosmetics shares your personal data with other (third) parties if you have expressly given consent or if this is necessary for the performance of the agreement or based on legal obligations. The parties that have access to your data from us may either use this data solely to provide you

with a service on behalf of Caresse Cosmetics or for their own purposes if they have a legal basis for doing so, in which case they are responsible for processing and protecting your data. To ensure your privacy, we enter into data processing agreements with parties that process your personal data on behalf of Caresse Cosmetics. In addition to stringent security measures, your data is almost always stored within the European Union (EU). In the exceptional case that data is transferred to countries outside the EU, we ensure that your privacy is adequately protected. Caresse Cosmetics remains fully responsible for these processing activities and will therefore take all reasonable administrative, technical, and physical measures to protect your personal data against unauthorized access, unintended loss, or alteration.

If you are 18 years old or younger, you must have the consent of your parents or guardian to use our website or place an order.

We do not retain or use your data longer than necessary. When you place an order through our website, we will maintain your Order Information for our records unless and until you ask us to delete this information.

We may use cookies to improve your experience on our website. A cookie is a small piece of information stored on your computer when you visit our website. Cookies allow our website to recognize you when you visit us again. Cookies also ensure, among other things, that the website is fast, you can safely visit our website, and we can detect errors on our website. If you do not want to receive cookies, you can change your settings in your browser and delete cookies. Please note: our website may not function properly in that case.

Our website may contain links to other websites. We are not responsible for the content or privacy protection of these websites. We therefore advise you to always read the privacy policy of the respective website.

We may update this Privacy Policy from time to time. If we make a significant change to this privacy statement, we will indicate this on our website.

For more information about our privacy practices (for example: if you wish to access your personal data, or if you want to change or delete data), if you have questions, or if you would like to make a complaint, please contact us by e-mail at or send a letter to address below:


Caresse Cosmetics BV
Attn: Customer Service
Wagenweg 250, 2012 NP
Haarlem, Netherlands.